Privacy policy
How we collect, use and protect your personal information.
Last updated: [CONFIRM date]. This is a starting template — please have it reviewed for your business before going live.
Who we are
This website is operated by Ketos Glazing ("we", "us", "our"). For any privacy questions, contact us at enquiries@ketosglazing.co.uk or 020 0000 0000. [CONFIRM business name, address and ICO registration number if applicable]
The information we collect
When you contact us or request a quote, we collect the details you give us — typically your name, phone number, email address, property address/postcode and any information about the work you need. We don't collect more than we need to respond to your enquiry.
How we use your information
We use your details only to:
- respond to your enquiry and arrange a survey or quote;
- carry out and follow up any work you ask us to do;
- keep records required for your guarantee and FENSA certification.
Our lawful basis for processing is your consent and/or our legitimate interest in responding to enquiries and providing our services.
Sharing your information
We do not sell your data. We only share it where necessary to provide our service — for example with our manufacturers/suppliers to fulfil an order, or with form and email providers that help us receive your enquiry (such as Formspree). [CONFIRM any other processors you use]
How long we keep it
We keep enquiry and customer information only as long as needed for the purposes above and to meet our legal and guarantee obligations, after which it is securely deleted. [CONFIRM your retention period]
Your rights
Under UK data protection law you have the right to access, correct or erase your personal data, to object to or restrict its processing, and to data portability. To exercise any of these, email us at enquiries@ketosglazing.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This site uses only the essential cookies needed for it to work. If we add analytics in future, we'll update this policy and ask for your consent where required. [CONFIRM if/when you add analytics]
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.